What do I do if my HSBC Security Device wont work?

If your HSBC Digital Security Device is no longer working or in your possession, call us and we’ll immediately deactivate it from your accounts to prevent fraudulent access. We can then arrange to send you a new activation code and you can activate the Digital Security Device on your new smartphone.

What do I do if my HSBC Secure Key stops working?

Please contact us on 03456 002 290 so we can deactivate the Secure Key. You can then either upgrade to a Digital Secure Key or arrange for a replacement to be sent to you. If you’ve lost your physical Secure Key or it’s no longer working, you can upgrade to a Digital Secure Key.

How do I unlock my HSBC security device?

To change your PIN

Unlock your device, then from the HSBC screen press and hold button 8 for 2 seconds to access the change PIN function. Step 2. Enter your new 4 to 8 digit PIN using the keypad (Press the green button if you need to delete one character and hold it to clear the screen).

Can I use someone else’s HSBC Secure Key?

No, you can’t use someone else’s Secure Key. Only one Secure Key can be activated and linked to each customer.

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How do I get a secure key HSBC?

Log on to online banking with your Secure Key

  1. Enter your username, (this is only required if you have not selected ‘remember my username’) and select ‘continue’
  2. The ‘With Secure Key’ tab will already be selected for you.
  3. Answer your memorable question. …
  4. Open your HSBC Mobile Banking app and select ‘Generate Security Code’

How do I reset my HSBC security Device PIN?

Go to the online banking log on page, locate the security code field and then select the ‘forgot PIN’ link. From there, enter the answers to your security questions, enter the unlock code from your device and follow the onscreen instructions to create a new PIN.

How do I change my bank token battery?

Unfortunately, you cannot change the DBS token battery all by yourself; even the bank officer cannot do it for you. The only option is to submit a token (Secure Device) replacement in order to get your new token.

Can you have HSBC on two phones?

Can two people use the same phone as their Digital Security Devices? No. For security reasons, your Digital Security Device can only be registered to one phone at a time, and only one Digital Security Device can be registered to any one smartphone.

How do I unlock my online bank account?

To restore access to your account, you can select the “Unlock My Account” button on online banking or go through the “Forgot Password?” process on either online banking or our mobile banking app. * When you select “Unlock My Account,” the system will route you to the same “Forgot Password?” process as described below.

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How do I get an HSBC pin?

Generating HSBC Credit Card PIN at an ATM

  1. Insert your HSBC credit card in the machine.
  2. Choose your preference of language.
  3. Click on ‘Create new ATM PIN’.
  4. Choose the ‘using OTP’ option.
  5. Then enter the OTP sent to your mobile.
  6. Add your mobile number when prompted.
  7. Add a 4-digit PIN of your choice.

Can you delete payees on HSBC app?

Payee information cannot be edited. You will have to delete and create a new payee.